What is the average delivery time by courier?

Your order should be delivered within 3-5 working days after the order has reached the status of "sent for shipment". However, please note that this is an average, but not guaranteed delivery time.

On what days are the products delivered?

Packages are delivered from Monday to Friday.

What is the average delivery time by courier?

Your order should be delivered within 3-5 working days after the order has reached the status of "sent for shipment". However, please note that this is an average, but not guaranteed delivery time.

What is the average delivery time by courier?

Your order should be delivered within 3-5 working days after the order has reached the status of "sent for shipment". However, please note that this is an average, but not guaranteed delivery time.

What is the average delivery time by courier?

Your order should be delivered within 3-5 working days after the order has reached the status of "sent for shipment". However, please note that this is an average, but not guaranteed delivery time.

What is the average delivery time by courier?

Your order should be delivered within 3-5 working days after the order has reached the status of "sent for shipment". However, please note that this is an average, but not guaranteed delivery time.

Can I change the previously indicated delivery address?

You can redirect the parcel to another delivery address after receiving the notification e-mail directly from the courier company. Our Customer Support Team cannot redirect parcels on your behalf.

How many delivery attempts does the courier make?

In Czech Republic and Slovakia the courier will make two attempts to deliver the parcel . In Germany and Portugal the courier will make o ne attempt to deliver the parcel . If the recipient of the parcel cannot be reached, the order will be placed in service point for around 7-10 days. Later, unclaimed order will be returned to Hebe's warehouse.

Will the courier call me before attempting delivery?

In most cases, couriers call the recipients of the parcel, but we cannot guarantee this – the courier is under no obligation to do so.

How can I track my parcel?

When we hand over your parcel to the courier company, you will be notified by e-mail with the consignment note number or the current shipping status. The links will also be available in the "My orders" tab of your account.

Delivery

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Delivery

What is the average delivery time by courier?
What is the average delivery time by courier?

Your order should be delivered within 3-5 working days after the order has reached the status of "sent for shipment". However, please note that this is an average, but not guaranteed delivery time.
On what days are the products delivered?
On what days are the products delivered?

Packages are delivered from Monday to Friday.
What is the average delivery time by courier?
What is the average delivery time by courier?

Your order should be delivered within 3-5 working days after the order has reached the status of "sent for shipment". However, please note that this is an average, but not guaranteed delivery time.
What is the average delivery time by courier?
What is the average delivery time by courier?

Your order should be delivered within 3-5 working days after the order has reached the status of "sent for shipment". However, please note that this is an average, but not guaranteed delivery time.
What is the average delivery time by courier?
What is the average delivery time by courier?

Your order should be delivered within 3-5 working days after the order has reached the status of "sent for shipment". However, please note that this is an average, but not guaranteed delivery time.
What is the average delivery time by courier?
What is the average delivery time by courier?

Your order should be delivered within 3-5 working days after the order has reached the status of "sent for shipment". However, please note that this is an average, but not guaranteed delivery time.

Can I change the previously indicated delivery address?
Can I change the previously indicated delivery address?

You can redirect the parcel to another delivery address after receiving the notification e-mail directly from the courier company. Our Customer Support Team cannot redirect parcels on your behalf.
How many delivery attempts does the courier make?
How many delivery attempts does the courier make?

In Czech Republic and Slovakia the courier will make two attempts to deliver the parcel. In Germany and Portugal the courier will make one attempt to deliver the parcel. If the recipient of the parcel cannot be reached, the order will be placed in service point for around 7-10 days. Later, unclaimed order will be returned to Hebe's warehouse.
Will the courier call me before attempting delivery?
Will the courier call me before attempting delivery?

In most cases, couriers call the recipients of the parcel, but we cannot guarantee this – the courier is under no obligation to do so.
How can I track my parcel?
How can I track my parcel?

When we hand over your parcel to the courier company, you will be notified by e-mail with the consignment note number or the current shipping status. The links will also be available in the "My orders" tab of your account.